Questions and Answers

1. How  do I see my tracking? 
you will be sent an email with the tracking number and updates so you cab see when your package will ship  and deliver :)

2. How to do create a return? 
you will need to email us with nay return inquiry and we will decide if will be able to return your item and you will have to pay for shipping costs . 

3. What is the time limit on when you can make returns? 
you will have to contact us within 21 days of purchasing 

4. can I return an item if I used it ? 
you will not be able to return or exchange your item if the tag is removed and if it has been used .

5. How long will it take to get a response for my questions?

It will take less than 24 hours to see a response :) 

6. Can  I return final sale items? 
you will not be able to return or exchange final sale items 

7. How much international shipping?

international shipping will be calculated when you checkout .

8. Is there any ambassador ship?

there is no ambassador ship at the moment , but check out our Instagram page (emiactive_official) for giveaways and promotions